Terms & Conditions

Network Services Terms and conditions

Definitions In this agreement: “Act” means the Communications Act 2003 and any amendments to the Act from time to time or any subsequent substitution thereof.

”Airtime Service Provider” means a third party supplying airtime services to the Customer.

“Standard Utilities” means Standard Utilities Limited also trading as Hello SU or SU whose registered office is at Forsyth House, Cromac Square Belfast BT2 8LA

“Commencement Date” means the date when the Minimum Term starts, being the date specified in the agreement between the parties.

“Consumer” has the meaning as set out in the OFCOM regulations from time to time and currently means (i) an individual or (ii) a business where no more than 10 individuals work (whether as employees or volunteers or otherwise).

“Customer” means the person so named on the agreement. Standard Utilities reserves the right to deal with anyone reasonably appearing to Standard Utilities to be acting with the Customer’s authority or permission.

“Direct Debit” means any request(s) for any payment or series of payments by bank direct debit payment method.

“Equipment” means any equipment or product (including for the avoidance of doubt mobile telephones) supplied by Standard Utilities or any third party on behalf of Standard Utilities to the Customer.

“Minimum Term” means the period of 36 months from the Commencement Date or such other period as is prescribed for the relevant service or as is otherwise detailed in the agreement.

“Mobile Services” means the provision of services in relation to mobile telephony.

“Services” means the provision of telecom services and/or Equipment and/or Mobile Services and/or fraud monitor, line assurance and services provided by us relating to the Internet and any related service provided by Standard Utilities to the Customer under this agreement.

The Services and Equipment
2.1 Save as provided in these terms and conditions Standard Utilities shall provide the Customer with such Services and Equipment as are requested by the Customer and any use of the Services or payment for the Services is deemed acceptance of these terms and conditions. In respect of fraud monitor, line assurance and other services the additional terms and conditions set out on our website shall be deemed to be incorporated herein. Standard Utilities shall only become liable to supply I:\Standard Utilities\termsand conditionsMarch13

Services to the Customer once satisfactory responses to credit checks and criminal bureau checks have been received by Standard Utilities and (where appropriate) any airtime service provider. Standard Utilities will monitor and record information relating to a customer’s trade performance and such records will be made available to credit reference agencies, who may share that information with other businesses in assessing applications for credit and fraud prevention.

2.2 The Customer shall be responsible for the safe keeping and safe and proper use of the Services and any related Equipment after installation of the Services and the Customer undertakes in particular:

2.2.1 not to cause any attachments other than those approved for connection under the Act to be connected to any Equipment.

2.2.2 not to contravene the Act or any other relevant regulations or licences.

2.2.3 not to allow any unauthorised access to the Equipment or the Services.

2.3 The Customer hereby agrees that its apparatus shall at all times conform to the standard or standards (if any) for the time being designated under the Act and Standard Utilities shall not be under any obligation to connect or keep connected any Customer apparatus if it does not comply or if in the reasonable opinion of Standard Utilities it is likely to cause death, personal injury, damage or to impair the quality of any Services provided by Standard Utilities.

2.4 The Customer undertakes to use the Services in accordance with the Act and Standard Utilities’s acceptable use policy and fair usage policy (as published from time to time at www.hellosu.com) and the Customer further undertakes not to use the Services and to procure that none of its employees use the Services:

2.4.1 as a means of communication for a purpose other than that for which the Services are provided, and

2.4.2 for the transmission or receipt of any material which is defamatory offensive or of an abusive or menacing character or otherwise is in breach of Standard Utilities’s acceptable use policy.

2.5 Any Equipment supplied by Standard Utilities further to a rental agreement remains the property of Standard Utilities and must be made available for collection on the expiry or termination of this agreement.

2.6 The Customer will not procure or be party to an agreement or arrangement to provide or receive telecommunications material, Services or services similar to the Services by way of telecommunication provision via the Equipment without the permission of Standard Utilities in writing and the prior payment in full for the Equipment. For the avoidance of doubt the use and/or provision of services using the Equipment and/or Services which may be deemed by the airtime services provider as a gateway is a material breach of this agreement.

2.7 The Customer shall not publicise any number in any way or commit to any advertising or publicity until such time as it has received from Standard Utilities in writing confirmation that the number is live and tested. Standard Utilities will use reasonable endeavours to provide you with the Services by the dates agreed with you and to continue to provide the services until this agreement is terminated. Standard Utilities will not be liable for any loss or damage should the Service not commence or restart on the agreed date. Where Standard Utilities is supplying network services as part of the Services the Customer must provide to Standard Utilities details of all the related services that it wishes to receive relating to any telephone number that the Customer wishes to use. Standard Utilities will provide network Services through such party as it I:\Standard Utilities\termsand conditionsMarch13

deems appropriate.

2.8 The Customer shall give Standard Utilities at least 30 days written notice in the event that above average use of the Services is likely to occur. Standard Utilities shall not be liable for failure/withdrawal of any part of the Services should such notice not be given.

2.9 Standard Utilities’s acceptable use policy and fair usage policy form part of this agreement and includes any restrictions imposed on Standard Utilities by the provider to it of the Services and/or Equipment and is designed to protect the level and quality of the services that Standard Utilities offers to all of its customers and permits Standard Utilities to regulate the Customer’s use of the Services. The Customer acknowledges that, in respect of any broadband speeds, any speeds quoted by Standard Utilities are approximate only and that the level of service that can be obtained by the Customer will be dependent on factors outside the control of Standard Utilities including but not limited to the geographical proximity of the Customer to the local exchange and the quality of the infrastructure serving the Customer’s premises.

2.10 The Customer hereby specifically authorises Standard Utilities to send/resend CPS during the continuance of this agreement, and hereby waives Standard Utilities’s obligation to notify it of the same being done. If the Customer wishes to receive such notification then it must so inform Standard Utilities in writing.

2.11 Where Standard Utilities provides software to the Customer as part of the Services and/or Equipment Standard Utilities hereby licences the software to the Customer solely for the use of the same by the Customer in connection with the Services and/or Equipment. This licence automatically terminates on termination of this agreement. Standard Utilities does not warrant that the software will be error–free and the Customer hereby agrees to make proper back-ups of all data.

2.12 Where Standard Utilities incur site survey, provisioning, engineering or other fees (whether its own or to a third party) associated with meeting the customer’s requirements and/or subsequently the line does not become operational for any reason then Standard Utilities have the right to charge the customer fees of up to £120 per line together with any charges levied on Standard Utilities by a third party in bringing the associated infrastructure up to the relevant standard.

2.12.1 If the Customer instructs Standard Utilities to cease or port the provision of a NGN (non geographic number) Standard Utilities has the right to charge the Customer a disconnection fee of £99 for each NGN number.

2.13 Where the Customer is a Consumer the Customer has the right to cancel the agreement within 8 working days of the date of the contract. Cancellation can be made by notifying Standard Utilities by fax, email or telephone. Any services used within this period will be chargeable. Any third party costs incurred by Standard Utilities within this period at the request of the Customer will be chargeable. Cancellation charges may apply if the service is terminated outside of prescribed timescale. Consumers may have additional rights in respect of contract renewal periods. Please see www.ofcom.org.uk for further information.

2.13.1 Where the Customer is not a Consumer but is entitled or permitted by Standard Utilities to cancel the agreement during any initial cancellation period, any services used within this period will be chargeable and any third party costs (including cancellation fees) incurred by Standard Utilities within this period at the request of the Customer will be chargeable. Cancellation charges may apply if the service is terminated outside of prescribed timescale.

2.14 Where the Customer is a Consumer the Customer has the right to take I:\Standard Utilities\termsand conditionsMarch13

unresolved complaints to an approved Alternative Dispute Resolution agency eight weeks after the complaint was made. CISAS is an independent approved Alternative Dispute Resolution agency which provides this service free of charge.

Term
3.1 This agreement shall commence on the date hereof and subject to the remaining terms of this Clause 3 shall continue for the Minimum Term and thereafter for further periods each equivalent to the Minimum Term until terminated by either party giving to the other not less than 30 days prior written notice but not greater than 60 days prior written notice expiring at the end of the Minimum Term or at the end of any subsequent period as appropriate, such notice to be sent by recorded delivery mail effective on the date the notice is received by Standard Utilities.

3.2 Either party shall be entitled forthwith to terminate this agreement by giving written notice to the other if:

3.2.1 the other commits a continuing or material breach of this agreement and, if the breach is capable of remedy, fails to remedy it within 14 days after receipt of a written notice giving full particulars of the breach and requiring it to be remedied; or

3.2.2 an administrator takes possession or a receiver is appointed over any of the property or assets of the other party, the other party makes any voluntary arrangement with its creditors or becomes subject to an administration order, the other party becomes bankrupt or goes into liquidation (except for the purposes of an amalgamation, reconstruction or other reorganisation and so that the company resulting from the reorganisation effectively agrees to be bound by or to assume the obligations imposed on the other party under this agreement); or

3.2.3 the other party ceases, or threatens to cease, to carry on business.

3.3 Standard Utilities may terminate this agreement immediately if:

3.3.1 any licence or agreement under which Standard Utilities or the Customer has the right to run its telecommunications system and in the case of the Customer connect it to the Standard Utilities system is revoked, amended or otherwise ceases to be valid; or

3.3.2 the Customer is suspected, in the reasonable opinion of Standard Utilities, of involvement with fraud or attempted fraud in connection with use of the Services or this Agreement; or

3.3.3 Standard Utilities reasonably suspects that the Customer is unable to pay or is refusing to pay Standard Utilities charges and/or budget plan payments.

3.4 For the purpose of clause 3.2, a breach shall be considered capable of remedy if the party in breach can comply with the provision in question in all respects other than as to the time of performance (provided that time of performance is not of the essence).

3.5 A waiver by either party of a breach of a provision of this agreement shall not be considered as a waiver of a subsequent breach of the same or another provision.

3.6 If the Customer gives less than the specified amount of written notice to terminate this agreement (as per Clause 3.1) or ceases to use the Services or a part thereof (including reduced usage) or attempts to terminate this Agreement prior to the expiry of the Minimum Term or any subsequent period equivalent to the Minimum Term or fails to achieve any minimum call spend as set out on the Agreement, or if the Customer is in breach of this Agreement. Standard Utilities reserves the I:\Standard Utilities\termsand conditionsMarch13

right to invoice the Customer for the loss it suffers, which includes loss of revenue for the short notice given for the balance of the Minimum Term based upon a termination fee for each year (or part thereof) for the remainder of the Agreement. For a calculation of the termination fees please visit http://www.hellosu.com/terms_and_conditions Upon termination Standard Utilities shall be entitled to raise invoices for all sums due and all invoices (whenever raised) shall become due for payment immediately.

3.7 In the event of termination by either party for any reason:

(a) Standard Utilities shall be entitled to recover from the Customer:

(i) the Equipment or cost thereof as appropriate including, where appropriate, but not limited to the cost of installing or removing the Equipment;

(ii) all liabilities, claims, costs, losses and expenses incurred by Standard Utilities (including the initial CPS and engineering costs and of providing the Services); and

(iii) all losses suffered by Standard Utilities by way of third party claw-back where such claw-back is due to the breach by the Customer of this agreement or the third party agreement.

3.7.1 Until such time as the Customer has transferred to a new provider, Standard Utilities shall be entitled to amend its charges to its standard published usage charges.

3.7.2 Leased lines and certain other services may incur additional charges as a result of third party termination costs incurred by Standard Utilities. Please enquire for details of applicable charges

3.8 The rights to terminate this agreement given by this clause shall not prejudice any other right or remedy of either party in respect of the breach concerned (if any) or any other breach. Continued use of the Services post termination will result in Standard Utilities levying its standard published usage charges for all Services used, which charges the Customer shall pay immediately upon demand.

3.9 Where the Customer cancels part only of a bundle of Services, Standard Utilities reserves the right (in addition to its rights under clause 3.7) to charge the Customer for the Services so cancelled in accordance with Clause 3.6 and to amend charges to the Customer for the remaining Services to its standard rates.

Access to premises
4.1 To enable Standard Utilities to comply with its obligations under the Agreement:

4.1.1 the Customer shall allow or procure permission for Standard Utilities and any other person(s) authorised by Standard Utilities to have reasonable access to the Customer’s premises and the Services’ connection points or, where network connection services form part of the Services, such location on the Customer’s premises and/or any neighbouring premises as Standard Utilities reasonably requires and shall at all times provide such reasonable assistance as Standard Utilities requests.

4.1.2 Standard Utilities will endeavour to carry out work by appointment and during normal working hours, but may request the Customer to provide access at other times. If at the request of the Customer Standard Utilities carries out work outside its normal working hours the Customer will be responsible for Standard Utilities’s reasonable additional charges.

4.1.3 unless otherwise agreed the Customer shall at its own expense carry out such site preparations as Standard Utilities may reasonably require. Where a site survey is carried out the costs thereof and of any required work identified in the site survey I:\Standard Utilities\termsand conditionsMarch13

shall be borne by the Customer.

4.2 If the Customer requests maintenance or repair work which is found to be unnecessary or results from an act or omission of the Customer, Standard Utilities will charge for the work and the costs incurred.

4.3 The Customer hereby duly authorises Standard Utilities, its dealers and agents to reprogram and or remove existing access equipment in order to provide the Services. In the event that the work is undertaken by the Customer’s existing maintainer and not Standard Utilities, Standard Utilities will pay a maximum contribution of £75 plus vat towards any charges raised by the Customer’s existing maintainer. The Customer to pay all other costs.

4.4 Where BT Openreach charges Standard Utilities for repairs (and/or engineering call out), and the fault is due to damage to the Customer’s equipment, Standard Utilities reserves the right to invoice the Customer for the amount of such BT Openreach charge together with an administration charge of £25.

4.5 Where required by Standard Utilities, the Customer shall ensure that environmental conditions are maintained for Equipment.

Charges and Payment
5.1 Following the expiration of a trial period that may be provided to you at the sole discretion of Standard Utilities Telecom and unless otherwise specified in writing by Standard Utilities the Customer agrees to pay Standard Utilities’s charges and/or budget plan payments monthly by Direct Debit, the first payment to be made at the discretion of Standard Utilities within thirty days of the start of the provision of the Services and in accordance with the applicable tariffs. Where network connection and/or line rental services form part of the Services the charges shall be paid in advance.

5.2 Usage charges will be such charges for the use of the Services by the Customer as Standard Utilities may notify to the Customer from time to time by e-mail or by post. Details of the Customer’s current charges can be obtained by emailing Standard Utilities at info@hellosu.com with full account details. There will be a minimum monthly usage charge and low usage charge for each Service as set out in Standard Utilities’s price list from time to time. Usage charges payable shall be calculated by reference to any data recorded or logged by Standard Utilities or its service carrier and not by reference to any data recorded or logged by the Customer. Standard Utilities shall be entitled to estimate the usage charges in circumstances where the relevant data is not available to Standard Utilities in a timely manner, and any estimated usage charge shall be reconciled on a subsequent invoice.

5.2.1 Unless otherwise stated all other amounts due from the Customer to Standard Utilities shall be paid within 7 days of the date of Standard Utilities’s invoice.

5.3 If the Customer fails to make any payment on the due date then, without limiting any other right or remedy available to Standard Utilities (such failure to pay being a material breach of this agreement), Standard Utilities may charge the Customer (i) an administration fee of £25 and/or statutory compensation at the prevailing rate and (ii) interest (both before and after any judgment) on the amount unpaid, at the rate of 8 per cent per annum above Bank of England base rate from time to time, until payment in full is made (a part of a month being treated as a full month for the purpose of calculating interest).

5.4 The price for the Services is exclusive of any applicable value added tax, which the Customer shall be additionally liable to pay to Standard Utilities.

5.5 The Customer agrees to pay Standard Utilities in full without any set-off all sums due to I:\Standard Utilities\termsand conditionsMarch13

Standard Utilities under this Agreement.

5.6 Standard Utilities shall be entitled to require the Customer to pay a deposit in respect of future usage charges and the Customer shall pay the amount so required within 7 days of a request for the same.

5.7 The Customer authorises Standard Utilities to vary the amount, frequency and time of any Direct Debit to such level as Standard Utilities deem reasonably appropriate (a) to take account of either an increase or decrease in usage of the Services by the Customer (b) to reduce such indebtedness of the Customer to Standard Utilities and/or (c) to such other operational matter affecting the Services as Standard Utilities shall in its discretion deem reasonable.

5.8 If the customer elects an alternative payment method to that of paying by monthly Direct Debit, Standard Utilities shall be entitled to charge a monthly administration fee of £5.50.

5.9 If any payment is cancelled or returned unpaid by the Customer’s bank or if the Customer fails to discharge any invoice within 7 days of its date, then without prejudice to any right or remedies under this Agreement, Standard Utilities shall from the time of such failure provide the Services at the standard published usage charges and in addition the Customer agrees to pay Standard Utilities an administration fee of £25. For the avoidance of doubt the time of payment is of the essence of this Agreement and a failure to pay on time or the cancellation of a Direct Debit shall be a material breach of contract allowing Standard Utilities to terminate this Agreement immediately. Invoices paid by credit card incur an additional £5 or 3% charge of the transaction whichever is the greater.

5.10 Should the Customer have any dispute with regard to the usage charges or any other charges, the Customer shall give written notice to Standard Utilities of the amount in dispute and the reason for the dispute. Any rectification or amendment of such disputed charges are limited to the 6 months prior to the written notification being received by Standard Utilities and remains at Standard Utilities’s sole discretion such discretion not to be unreasonably withheld. Such notice must be received prior to the Customer not paying any amount due to Standard Utilities, failing which the Customer shall be deemed to be in breach of contract and clause 3.3.3 shall apply together with clause 5.8 and clause 5.3 in respect of the entire balance. The Customer shall remain liable to pay all amounts not in dispute in accordance with the terms of this agreement.

5.11 The Customer remains liable for all charges whether the Customer or someone else used the services and whether the services were used with the Customer’s knowledge and consent or otherwise including and not limited to calls made by a rogue callers and calls made by any third party who has gained unauthorised access to the Customer’s system.

5.12 Standard Utilities retain the right to vary the charges set out in the tariff at any time upon giving the Customer 7 days notice such notice to be given either on the monthly invoice or on www.hellosu.com and continued use of the Service is deemed acceptance of these changes.

5.12.1 Where the Customer is a Consumer, we will provide at least 30 days’ notice of a change to service pricing in writing to you and/or publish the change on our website at www.hellosu.com. The change to price will not take effect until the end of the 30 day period. As a Consumer, the Customer has the I:\Standard Utilities\termsand conditionsMarch13

right to end the contract for the service in question with Standard Utilities by giving not less than 10 days’ notice in writing within 10 days of our notification of the relevant change to pricing. If the Consumer fails to exercise their right to cancel, continued use of service by the Consumer is deemed as acceptance of the relevant change.

5.13 Any calls that are routed by any means beyond the control of Standard Utilities and for which you are invoiced by another provider will remain the responsibility of the customer.

5.14 Should a Consumer fail to renew their Agreement prior to the Minimum Term, Standard Utilities reserves the right to set the tariff to standard rates (for current standard rates please see www.hellosu.com).

Suspension of the Services
6.1 Standard Utilities shall be entitled, for business, operational or technical reasons or in order to comply with any numbering scheme or other obligation imposed on Standard Utilities by its licence or by any other competent authority (including any network provider), to withdraw or change any telephone number or code or group of numbers or codes allocated to the Customer whether on a temporary or permanent basis provided that Standard Utilities gives the Customer the maximum period of notice in writing thereof practicable in the circumstances.

6.2 If the Customer is in breach of a material term of this agreement Standard Utilities may at its sole discretion and upon giving the Customer written notice elect to suspend without compensation the provision of Services for a period not exceeding 14 days. If the breach is capable of remedy and is remedied by the Customer within the 14-day period then Standard Utilities shall recommence the provision of Services. If the breach is not capable of remedy or if so capable is not remedied within the period of 14 days, then Standard Utilities shall have the option of either terminating this Agreement under the provision of clause 6.1 or of continuing the Services.

6.3 If the Customer’s call charges exceed the estimated call spend or the credit limit given to the Customer by Standard Utilities, whichever is the lower, then Standard Utilities reserves the right to request immediate payment of the excess amount and to demand in accordance with clause 5.6 a deposit be paid in such amount as Standard Utilities shall deem to be reasonable. If payment is not made forthwith by the Customer, Standard Utilities shall be entitled to suspend all or any of the Services until payment of the excess amount is made in full.

6.4 Notwithstanding and without prejudice to any of its rights under this Agreement, Standard Utilities reserves the right to withdraw the Services or any part thereof at any time if the monthly charges to the Customer are not, in the opinion of Standard Utilities, sufficient to make provision of the Services viable for Standard Utilities.

Liability
7.1 Nothing in this agreement shall exclude or restrict the liability of either party for death or personal injury resulting from its negligence.

7.2 If the Services fails to operate or the Customer diverts traffic to another carrier, Standard Utilities will not be responsible for that carrier’s charges.

7.3 Neither party shall be responsible to the other in contract, tort or otherwise for any loss of business, loss of data, contracts, anticipated savings or profits or for any other indirect or consequential loss whatsoever save that this exclusion I:\Standard Utilities\termsand conditionsMarch13

shall not apply to the fraudulent activities of either party nor to any claw-back or other loss suffered by Standard Utilities pursuant to the determination by an airtime services provider that the Customer has used and/or provided services using the Equipment and/or Services which it deems a gateway.

7.4 Each party’s liability in tort, contract or otherwise arising out of or in connection with the performance of either party’s obligations under this Agreement shall be limited to £1,000,000 for any one incident or series of incidents and £2,000,000 in aggregate.

7.5 Neither party shall be liable to the other for any damage or loss which may be incurred by the other party due to any cause beyond the first party’s reasonable control including without limitation any act of God failure or shortage of power supplies, trade dispute, any act or omission of Government, highways, regulatory bodies, other public telecommunication operators or other competent authority, or supply of services by third parties.

7.6 Controlling unauthorised access (including fraudulent access) to PABX, trunking or other equipment or resource shall be the sole responsibility of the Customer. Standard Utilities shall have no responsibility whatsoever for any such access, or for the bills resulting from such access (which shall remain the Customer’s obligation). The Customer acknowledges that the Service known as “fraud monitor” is not a fraud prevention system and does not prevent unauthorised access to the Equipment. Standard Utilities advises the Customer to obtain proper security advice with regard to its PABX, trunking or other equipment or resource

Mobile Services
8.1 In respect of Mobile Services and unless Standard Utilities advise otherwise the Customer shall enter into an agreement direct with the Airtime Services Provider and is responsible for all aspects (including the management) of that airtime service agreement. Standard Utilities shall assist the Customer wherever possible in the management of the airtime service agreement.

8.2 If Standard Utilities agrees to reimburse to the Customer charges for specified mobile numbers in respect of the Customer’s transferring Airtime Service Provider in respect of such mobile numbers reimbursement must unless otherwise agreed in writing (i) be claimed by the Customer not earlier than four months from the date of transfer and (ii) be only claimed in respect of such mobile numbers as remain live and have not had a notice of termination of agreement served at the date of the claim.

8.3 Standard Utilities will be paid commission (initially and on an ongoing basis) by the Airtime Service Provider for introducing the Customer and other customers to it. Such commission may be clawed back in certain circumstances due to the act or omission of the Customer, including if the airtime service agreement is terminated or in respect of gateway or unauthorised use by the Customer. The Customer shall indemnify Standard Utilities against any such claw-back and immediately on demand pay to Standard Utilities an amount equivalent to that clawed-back.

8.4 Where it is agreed that Standard Utilities shall pay to the Customer a cash incentive inducement or subsidy for entering into an airtime services agreement, any such amounts must be invoiced by the Customer in three equal amounts such invoices to be dated and delivered at the end of months 6, 12 and 18 of the airtime services agreement. Payment shall only be due to the Customer where the airtime services agreement has not been terminated before the end of the I:\Standard Utilities\termsand conditionsMarch13

minimum term of the airtime service agreement. The Customer shall produce to Standard Utilities such evidence as Standard Utilities may reasonably require as to the continuation in force of the airtime service agreement.

8.5 Any cash incentives or subsidies due under this clause 8 that have not been claimed by the Customer within 14 days from the end of the minimum term of the airtime service agreement become null and void.

8.6 Any Equipment supplied in connection with Mobile Services shall be supplied subject to these terms and conditions. Standard Utilities shall endeavour to supply the Equipment as soon as practicable and reserves the right to alter specifications or designs at any time to meet such delivery target.

8.7 All such Equipment will be supplied with the manufacturer’s guarantee, unless otherwise agreed in writing. The Customer hereby acknowledges that the manufacturer’s guarantee is only valid if the Customer complies with the terms and conditions of manufacturer’s guarantee.

8.8 The Customer shall be liable for the full costs of any repairs carried out to the Equipment which are not covered by the manufacturer’s guarantee.

8.9 The Customer agrees that Standard Utilities shall not be liable for any loss or costs suffered by the Customer:

8.9.1 following any loss by the Customer of Equipment and/or the unlawful use thereof by a third party.

8.9.2 resulting from loss of network service or other network issues (including the porting of numbers).

8.10 The Customer shall be liable for the costs incurred by Standard Utilities of obtaining PAC, MAC or similar codes required for the transfer of the Services.

General
9.1 Standard Utilities reserves the right to change the provider of the services to it at any time.

9.2 Standard Utilities reserves the right to change these Terms and Conditions at its sole discretion by giving the customer not less than 14 days’ notice (usually on the front page of the monthly invoice and/or on its website www.hellosu.com, and continued use of the services thereafter will be deemed acceptance of such changes

9.3 A notice required or permitted to be given by either party to the other under this agreement shall be in writing addressed to that other party at its principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving the notice and, save in respect of a notice pursuant to clause 3.1, shall be deemed served on the second after the same has been posted.

9.4 If any provision of this agreement is held by a court or other competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of this agreement and the remainder of the provision in question shall not be affected

9.5 The Customer shall not assign sub-license, delegate or otherwise deal with all or any of its rights and obligations under this agreement without Standard Utilities’s prior written consent, such consent not to be unreasonably withheld. Nothing in this agreement shall be deemed to grant to the Customer a licence to use any software or other intellectual property right (which shall include the Standard Utilities trade marks) other than strictly in accordance with the terms of this agreement. For the avoidance of doubt, the Customer shall not be entitled to sub-license any such I:\Standard Utilities\termsand conditionsMarch13

software or other intellectual property right.

9.6 These terms and conditions together with any terms set out in the order constitute the entire agreement between the parties, supersede any previous agreement or understanding and, subject to clause 9.1 and 5.2, may not be varied except in writing and signed by Standard Utilities or varied orally and then confirmed in writing by Standard Utilities. All other terms, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law. In entering into this agreement the Customer acknowledges that it does not rely on any representations which are not confirmed in the terms of this agreement, but nothing in this agreement affects the liability of either party for fraudulent misrepresentation.

9.7 The parties agree that the Contracts (Rights of Third Parties) Act 1999 shall not apply to this agreement.

9.8 The laws of Northern Ireland shall govern this agreement, and the Customer agrees to submit to the exclusive jurisdiction of the Northern Irish’s Court.